Frequently Asked Questions

Mazidah is a curated home for makers across Egypt and the MENA region. We bring together artisans, workshops, women-led groups, cultural entities, and civil society and development organizations that support craft communities. Each piece is selected for its skill, identity, and cultural depth—connecting you to the story and spirit behind it.

Our products come from a diverse network of makers across Egypt and the region—including artisans, family workshops, women-led collectives, cultural organizations, and development groups that nurture and sustain craft traditions. Each partner brings a unique perspective and craft lineage.

Not all items are fully handmade. Some pieces are crafted entirely by hand, while others combine manual techniques with modern tools. What matters to us is the craft identity, skill, and intention behind each piece—not whether it is 100% handmade.

Yes, you can return your order within 14 days of delivery as long as the item is unused and in its original condition. You can find the full details in our Returns Policy.

You can reach us through WhatsApp or through our contact form. Our support team is always here to help with any questions, guidance, or order-related assistance.

We currently ship across Egypt and to selected international destinations. Available shipping options will appear at checkout based on your location.

Delivery times vary depending on your location. Orders within Egypt usually arrive sooner, while regional and international orders may take longer. Estimated delivery times will appear at checkout.